Our Commitment to Your Privacy

Puralb (“we”, “us”, “our”) values your trust and is dedicated to safeguarding your personal information. This Privacy Policy outlines our practices regarding the collection, usage, and protection of your data when you visit our website and utilize our cleaning product services. Your continued use of our platform indicates your acceptance of these privacy practices.

Data Collection Methods

We gather information through multiple channels to enhance your shopping experience:

2.1 Personal Data Collection

During account creation, purchase transactions, newsletter subscriptions, or customer interactions, we may request:

    • Full name and contact details

    • Email address for communications

    • Shipping and billing addresses

    • Telephone number for order updates

    • Payment credentials and billing information

2.2 Automatic Data Gathering

Our systems automatically capture technical information during your visit:

    • Device IP address and location data

    • Web browser specifications and version

    • Device operating system details

    • Referring website sources

    • Site navigation patterns and page views

    • Session duration and engagement metrics

2.3 Tracking Technologies

We employ cookies and similar tracking tools to monitor site interactions and preferences. While you can disable cookies through browser settings, this may limit certain website functionalities.

Information Usage Practices

Your data enables us to deliver superior service through:

    • Order processing and shipment coordination

    • Customer service and technical support

    • Marketing communications (with your consent)

    • Website personalization and recommendations

    • Performance analytics and site optimization

    • Product development and service improvements

Information Sharing Protocols

Puralb shares your data only in specific circumstances:

Authorized Service Partners: We collaborate with trusted vendors for payment processing, order fulfillment, shipping logistics, and technical support services.

Legal Compliance: Information disclosure may occur when mandated by law enforcement, court orders, or regulatory requirements.

Corporate Transactions: During business mergers, acquisitions, or asset sales, customer data may transfer to the acquiring entity.

Data Security Framework

We maintain robust security protocols including:

    • Advanced encryption for data transmission

    • Restricted access controls and authentication

    • Secure server infrastructure and data storage

    • Regular security audits and system monitoring

While we implement industry-standard protections, complete digital security cannot be guaranteed across internet communications.

Compliance with Privacy Laws

This Privacy Policy is designed to comply with applicable privacy regulations across the United States, including state-specific privacy laws.

Transparency of Operations: Puralb is legally registered in China, utilizing fulfillment and logistics services dedicated to the United States market. We adhere rigorously to the applicable U.S. privacy regulations concerning our US customers.

Your Privacy Rights Under U.S. Law

You have specific rights regarding your personal information under applicable U.S. privacy laws (including the California Consumer Privacy Act and similar state regulations). These rights include:

    • The right to know what information we collect about you

    • The right to delete your personal information

    • The right to opt-out of the sale of your personal information

    • The right to non-discrimination for exercising your privacy rights

Important: Puralb does not sell your personal information to third parties for monetary consideration. However, we do share data with service providers for business purposes such as payment processing and order fulfillment.

To exercise your privacy rights, please contact us at [email protected] with “Privacy Rights Request” in the subject line.

Children’s Online Privacy Protection

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected] so we can delete such information.

Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods:

    • Account Information: Retained while your account is active and for a reasonable period thereafter to comply with legal obligations

    • Order History and Transaction Records: Retained for 7 years for tax, accounting, and legal compliance purposes

    • Marketing Communications Data: Retained until you unsubscribe or request deletion

    • Website Analytics Data: Typically retained for 26 months

    • Customer Support Records: Retained for 3 years to maintain service quality

You may request deletion of your personal information at any time by contacting [email protected]. Please note that we may need to retain certain information to comply with legal obligations or for legitimate business purposes.

Your Privacy Rights

Subject to applicable laws, you have the following rights regarding your personal information:

Right to Access

You have the right to request access to the personal information we hold about you, including the categories of information collected and how we use it.

Right to Correct

You may request correction of inaccurate or outdated personal information in our records.

Right to Delete

You have the right to request deletion of your personal information, subject to certain legal exceptions (such as completing transactions or complying with legal obligations).

Right to Opt-Out

You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly. You may also opt-out of the “sale” of personal information (as defined by applicable state laws).

Right to Data Portability

You may request a copy of your personal information in a structured, commonly used format for transfer to another service provider.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights under applicable state laws.

To exercise any of these rights, please contact us at:

Email: [email protected]
Subject Line: Privacy Rights Request

We will respond to verified requests within the timeframes required by applicable law (typically 30-45 days).

External Website Links

Our site may reference third-party websites and services. Puralb is not responsible for external privacy policies or data practices. We encourage reviewing privacy statements before sharing information with other websites.

Policy Updates and Modifications

This Privacy Policy may be revised periodically to reflect operational changes or legal requirements. Material updates will be communicated through website notifications and updated effective dates.

Privacy Inquiries and Support

For questions about this Privacy Policy or our data handling practices, reach out to:

Puralb Customer Privacy Team
Email: [email protected]
Address: 13140 Alondra Blvd, Cerritos, CA 90703, United States

Last Updated: October 31, 2025