Primary Method: Email (Fastest Response)

Our Customer Support team monitors our email 7 days a week. We look forward to hearing from you and typically respond within 1 business day.

• Customer Support Email: [email protected] 

Secondary Method: Phone Support (Voicemail/Text Only)

For your convenience, you may leave us a voice message or send a text message to the dedicated US support line. Please include your order number and email address, and we will follow up by email.

• US Customer Line: [+1 8186929286]

Fulfillment & Operations Address

Our products are warehoused and shipped directly from our US fulfillment center to ensure fast delivery across the United States.

• US Fulfillment Address (Do not send physical returns here without prior authorization):
  13140 Alondra Blvd, Cerritos, CA 90703, United States

• Company Registration Address (Required for legal transparency):
  Room 102, No. 38 Huguang Road, Qishi Town, Qishi Lake, Dongguan City, Guangdong Province, China

Customer Service Hours (Pacific Time Zone - PT)

• Monday – Friday: 9:00 AM – 5:00 PM PST / PDT (Email Replies Only)
• Saturday & Sunday: Limited Support (Please allow extra time for response)

We look forward to connecting with you. Thank you for choosing Puralb!