Order Cancellation Policy

Orders can be cancelled free of charge before processing and shipment begins. Once your order enters our fulfillment center and shipping preparations commence, cancellation is no longer available.

Product Return Guidelines

At Puralb, we stand behind our cleaning products and offer hassle-free returns. You have 30 calendar days from the delivery date to initiate a return request.  All returned items must meet the following criteria:

  • Products remain unopened and unused
  • Original packaging and seals intact
  • All labels and product information preserved
  • Valid order confirmation or receipt provided

To begin the return process, reach out to our support team at [email protected] for authorized return instructions and shipping details. 

Return Policy Exclusions

Due to health and safety regulations, opened cleaning products cannot be accepted for return once the seal has been broken.

Return Shipping Responsibility

  • Customer-initiated returns: Buyer covers return shipping expenses through their preferred carrier
  • Defective or incorrect items: Puralb covers all return shipping costs when the error is on our end
  • No hidden fees: We never charge restocking or processing fees

Refund Timeline & Process

After we receive your returned merchandise, our quality team will inspect the items within 2-3 business days. You’ll receive an email confirmation once the inspection is complete. Approved refunds are processed to your original payment method and typically appear within 5-7 business days.

Refund Troubleshooting

Haven’t seen your refund yet? Here’s what to check:

  1. Review your bank or credit card statement thoroughly
  2. Contact your financial institution – processing times vary by bank
  3. Check with your credit card provider about pending transactions
  4. Allow up to 10 business days for complete processing

Still experiencing issues? Email our customer care team at [email protected] with your order details. 

Customer Support and Return Processing Location

For all return inquiries, order questions, or product support, contact us at [email protected]. Our team responds within 24 hours during business days. 

Return Processing Note: All returns must be authorized by our support team first to ensure proper processing at our US fulfillment center. We generally process returns at our US location (e.g., Cerritos, CA). Unauthorized returns sent to the wrong address may be delayed or rejected.